Shipping & Returns
After clearing the backlog of holiday orders, the major shipping carriers have announced that services have returned to normal, with only minor delays due to COVID-19. Most packages are being delivered on-time.
We ship using a variety of carriers including the US Postal Service, FedEx and UPS as well as offering in-store or curbside pickup service. Please read below for more details on the services we offer.
In-Store: Please wait until you receive an email indicating the status of your order is "Ready for Pickup". Then, please visit dia.org to learn about reserving your timed entry to museum during COVID-19.
Curbside: Please wait until you receive an email indicating the status of your order is "Ready for Pickup." Curbside service is available between 10 a.m. and 12 p.m. Wednesday through Sunday. Please go to the Curbside service location by parking on the John R. semi-circular drive and, once parked, call 313-833-7944 to have your package(s) brought to you.
Standard Shipping & Rates: You can expect the DIA Shop to fulfill and dispatch your order within 1 to 4 business days from date of purchase. Delivery times vary, but it is reasonable to expect delivery of domestic shipments within 4 to 8 days from date of purchase. Rates vary, beginning at $7.99 and up, based on the contents of your order and the destination. Prices include packaging, handling and postage.
Expedited Shipping & Rates (Due to Covid-19, Expedited Shipping is Temporarily Suspended): If you need your order delivered quickly, the DIA Shop offers expedited shipping with 2 Business Day service. Orders placed before 1 PM will be considered as placed on a given business day. Orders placed on weekends or public holidays will be handled as if placed on the following business day. You can expect to receive your order two business day after the date of order. For example, an order placed on Tuesday before 1 PM should arrive on Thursday by the end of the day. Rates vary based on the contents of your order, using a weight and zone based shipping calculator, beginning at $24.99.
In rare cases, some over-sized or multiple-carton orders may incur extra shipping charges. You will be contacted by a customer service representative if your shipment exceeds the calculated shipping quote.
International Shipments: The recipient of international shipments is responsible for customs duties or fees levied by the destination country or tax authority. Please note: As of January 1, 2021 shipping to the United Kingdom has been temporarily suspended.
If you have any questions about shipping rates or service, we are happy to provide personal attention to your order.
Returns & Exchanges
We expect that you will love your DIA Shop purchase. If, however, you would like to return or exchange an item, please return it to us, in saleable condition, within 60 days for a refund or store credit or let us know if you'd like to exchange it. Shipping and processing charges are not refundable. Gift Cards are nonrefundable.
Send returns, along with original packing slip, to:Detroit Institute of ArtsMuseum Shop5200 Woodward Ave.Detroit, MI 48202