Shipping & Returns

Shipping

We ship using a variety of carriers including the US Postal Service, FedEx and UPS. Our online shipping calculator determines the most economical method for shipping your order based on the destination and package weight and size. Generally, the rates provided by the website are an accurate reflection of our costs, including shipping and handling. Some orders, especially those containing many or varied items, are too complex for the calculator, resulting in showing you a price for shipping that is higher than you might expect. Please call or email with any questions. We are happy to provide personal attention to your order.

Orders received by 8:00 a.m. ship the same day. Orders received any time after that ship the following day, unless falling on the weekend. If your order is urgent, you may choose Express Shipping. Express orders placed by noon EST will ship the same day. Delivery within 1 to 3 days thereafter.

Returns & Exchanges

We expect that you will love your DIA Shop purchase. If, however, you would like to return or exchange an item, please return it to us, in saleable condition, within 60 days for a refund or store credit or let us know if you'd like to exchange it. Shipping and processing charges are not refundable. Gift Cards are nonrefundable.

Send returns, along with original packing slip, to:

Detroit Institute of Arts
Museum Shop
5200 Woodward Ave.
Detroit, MI 48202