Shipping & Returns
We ship using a variety of carriers including the US Postal Service, FedEx and UPS.
Standard Shipping & Rates: You can expect to receive your order within 3 to 6 business days from date of purchase. Rates vary and are determined by the contents of your order, beginning at $7.99 and up, based on the contents of your order and the destination. Prices include packaging, handling and postage.
Expedited Shipping & Rates: If you need your order delivered quickly, the DIA Shop offers expedited shipping with 2 Business Day service. Orders placed before 1 PM will be considered as placed on a given business day. Orders placed on weekends or public holidays will be handled as if placed on the following business day. You can expect to receive your order two business day after the date of order. For example, an order placed on Tuesday before 1 PM should arrive on Thursday by the end of the day. Rates vary based on the contents of your order, using a weight and zone based shipping calculator, beginning at $24.99.
In rare cases, some over-sized or multiple-carton orders may incur extra shipping charges. You will be contacted by a customer service representative if your shipment exceeds the calculated shipping quote.
If you have any questions about shipping rates or service, we are happy to provide personal attention to your order.
Returns & Exchanges
We expect that you will love your DIA Shop purchase. If, however, you would like to return or exchange an item, please return it to us, in saleable condition, within 60 days for a refund or store credit or let us know if you'd like to exchange it. Shipping and processing charges are not refundable. Gift Cards are nonrefundable.
Send returns, along with original packing slip, to:Detroit Institute of ArtsMuseum Shop5200 Woodward Ave.Detroit, MI 48202